FAQ

Welcome to the J. Perry Lighting Frequently Asked Questions (FAQ) Page

 

How long does my order take to ship?

That depends on the item, small parts or lenses are usually out in about 7 days
Light bars are all normally built to order and can take up to 1-3 months from order date to shipping

(DEPENDS ON AMOUNT OF ORDERS I AM WORKING ON)

I do all orders in the order they come in

 FOR NEW WHELEN ITEMS. Those are special ordered FROM WHELEN and I Have no control on how long those take to be made or ship, I have seen them take anywhere from 2 days to 8 months for delivery! Once your order is placed these items are immediately forwarded to production at the manufacturer, we do not have the ability to cancel them.These items cannot be cancelled, returned or exchanged.

How long is shipping?

Most services are within the standard 3-7 day shipping window

 

It says my order was shipped but I don't have tracking

Please be sure to check your spam folder. My system sends a shipping email as soon as I hit print on the label

 

My order has not yet arrived

Check on the tracking for a detailed shipping route. Once I drop off the package it is beyond my control of exactly how long they take to deliver it.

 

Can I get a video of a light/siren/bar/part/ etc

Please see the Video Page on the website Videos & Video Policy

SOME Items have videos of others I have built on the item page or more on my TikTok JPerryLighting TIKTOK

 

PAYMENT TERMS

NO items leave my warehouse until the payment is made and cleared. 
I do not do department PO orders, all items must be purchased ahead of time

When using Paypal, we will only ship to the confirmed PayPal address. If you have moved or need your order shipped elsewhere, it is your responsibility to update your PayPal account.

 

MORE TO COME AS I GET TO IT. Please feel free to Contact Us